Return Policy
In order to return part(s), complete the RETURN FORM, including your order number and our returns team will get back to you within 1-3 business days.
- All Returns must be pre-authorized.
- Returns received without pre-authorization will not be credited.
- Special order parts or installed parts cannot be RETURNED or REFUNDED.
- A 25% Restocking Fee may apply depending on the Manufacturer.
- Prices and availability of parts are subject to change without notice.
- All delivery dates/times are estimated and are not guaranteed.
- Parts cannot be returned for credit after 30 days.
- Non-verified parts are treated as non-restockable and non-refundable parts.
- Electronic parts such as Control Boards, Control Panels, Display Boards and Valves are non-returnable and non-refundable parts.
- Fragile parts like glass, grates, etc. are non-returnable as well as non-refundable.
- Any additional charges such as foregin exchange fees, are issued by your credit card bank.
TO SUBMIT A DAMAGED GOODS CLAIM YOU MUST EMAIL PICTURES OF BROKEN ITEM AS WELL AS PACKAGING TO: [email protected]
Terms & conditions:
- Returns must be pre-authorized and are subject to a 25% restocking fee.
- Returns received without pre-authorization will not be credited.
- SPECIAL ORDERS / INSTALLED / OPENED parts are NOT RETURNABLE.
- Prices and availability of parts are subject to change without notice
- All delivery dates/times are estimated and are not necessarily guaranteed.
**DUE TO THE PANDEMIC SHIPPING MAY BE SLOW AS PROTOCOL/REGULATIONS MUST BE FOLLOWED AND THEREFORE CANCELLATIONS MUST BE MADE BY EMAIL ONLY**