Guaranteed Parts Appliance Depot

GUARANTEED PARTS POLICY

 

TERMS & CONDITIONS:

  • We are not responsible for any misidentification of parts.
  • Prices and availability are subject to correction or change without notice.
  • Prices do not include freight and/or handling fees.
  • International shipments may incur additional freight charges and duties.
  • Special orders may not be cancelled or returned.
  • Any additional charges, such as foreign exchange fees, are issued by your credit card company. Please contact them in such cases.
  • All delivery dates/times are estimated.

 

NON-RETURNABLE & NON-REFUNDABLE PARTS include:

  • Special Order Parts are Final Sale.
  • Electronic parts such as Electronic Thermostats, Module Boards, Circuit Boards, Motherboards, Control Boards, Control Panels, Display Boards.
  • Fragile parts like glasses, grates, shelves, griddle covers, side panels.
  • Opened or Installed parts.
  • Heartland, Northland, Viking, Aga, Hayward, Kohler Parts.

 

RETURN POLICY

To return part(s), complete the RETURN FORM, including your order number and our returns team will get back to you within 48 hours.

  • All return shipping fees will be incurred by the customer.
  • Refunds DO NOT include shipping fees.
  • All Returns must be pre-authorized.
  • Returns received without pre-authorization will not be credited.
  • A 25% Restocking Fee will apply to all returns.
  • Parts cannot be returned for credit after 30 days.

TO SUBMIT A DAMAGED PARTS CLAIM, YOU MUST EMAIL PICTURES OF BROKEN ITEM AS WELL AS THE INNER AND OUTER CARTON PACKAGING TO: [email protected]