Email us at: [email protected] for instructions on how to return products.
With authorized RMA parts can be returned within 30 days from date of purchase (in original packaging) with the following exceptions.
- If part is ordered without our assistance and cancelled before shipping there will be a credit card refund fee of 5%.
- Special order parts such as control boards and control panels are non-returnable and parts which have been installed or are not in re-sellable condition are non-returnable.
- A 25% Restocking Fee may apply depending on Manufacturer.
- If returns accepted 30 days after the shipping date then restocking fee of 25% may apply to returned orders.
- Parts received in working condition will be refunded
- No returns accepted for special order Electrical parts.
- Faber parts and all gaskets purchased from us are Special Order Parts and not eligible for return.
- Any returns to our Canadian warehouse must be shipped in free domicile also referred as Delivered Duty Paid(DDP)
TO SUBMIT A DAMAGED GOODS CLAIM YOU MUST EMAIL PICTURES OF BROKEN ITEM AS WELL AS PACKAGING TO: [email protected]
GuaranteedParts offers a full manufacturers warranty on all the parts and accessories we sell. For SPECIAL ORDER PARTS: The manufacturers warranty is 30 days and is generally a replacement program. A replacement part is supplied if all of their criteria are met. This is subject to manufacturers warranty terms and conditions which may or may not include the return of the part, model and serial number requirements, and more.
If a part becomes defective within the manufacturers warranty period under normal use conditions, please contact us and we will be happy to make arrangements.
When a Part is No Longer Available (NLA):
At Guaranteed Parts we do our best to keep our website updated but unfortunately some parts can become unavailable. This could be because:
- The manufacturer doesn't make this part any more
- There are no substitute parts made by the manufacturer to replace this part
Terms & conditions:
- Returns must be pre-authorized and are subject to a 25% restocking fee.
- Returns received without pre-authorization will not be credited.
- Special orders/installed/opened parts can NOT RETURN.
- Prices and availability of parts are subject to change without notice
- All delivery dates/times are estimated and are not necessarily guaranteed.