Return Policy

In order to return part(s), complete the RETURN FORM, including your order number and our returns team will get back to you within 1-3 business days.

• All Returns must be pre-authorized.
• Returns received without pre-authorization will not be credited.
• Special order parts or installed parts cannot be RETURNED or REFUNDED.
• A 25% Restocking Fee may apply depending on the Manufacturer.
• Prices and availability of parts are subject to change without notice.
• All delivery dates/times are estimated and are not guaranteed.
• Parts cannot be returned for credit after 30 days.
• Non-verified parts are treated as non-restockable and non-refundable parts.
• Electronic parts such as Control Boards, Control Panels, Display Boards and Valves are non-returnable and non-refundable parts.
• Fragile parts like glass, grates, etc. are non-returnable as well as non-refundable.
• Any additional charges such as foregin exchange fees, are issued by your credit card bank.

TO SUBMIT A DAMAGED GOODS CLAIM YOU MUST EMAIL PICTURES OF BROKEN ITEM AS WELL AS PACKAGING TO: [email protected]

 

Terms & conditions:

• Returns must be pre-authorized and are subject to a 25% restocking fee.
• Returns received without pre-authorization will not be credited.
• SPECIAL ORDERS / INSTALLED / OPENED parts are NOT RETURNABLE.
• Prices and availability of parts are subject to change without notice
• All delivery dates/times are estimated and are not necessarily guaranteed.

**DUE TO THE PANDEMIC SHIPPING MAY BE SLOW AS PROTOCOL/REGULATIONS MUST BE FOLLOWED AND THEREFORE CANCELLATIONS MUST BE MADE BY EMAIL ONLY**