Return Form

NON-RETURNABLE & NON-REFUNDABLE PARTS include:

  • Special Order Parts are Final Sale.
  • Non-verifiable Parts per Model & Serial Numbers are Final Sale.
  • Electronic parts such as Motors, Electronic Thermostats, Module Boards, Circuit Boards, Motherboards, Control Boards, Control Panels, Display Boards, Water Level Sensors, etc.
  • All glass parts
  • Opened or Installed parts.
  • The following brands: Heartland, Northland, Viking, Aga, Hayward, Kohler, Comfortstar, NXR, Wolf, Sub-zero, Jet-Tech, Axis, Primo, Sierra, Kool-It, Kool-It Signature, Ikon & Peerless Premier.

RETURN POLICY

To return part(s), complete the RETURN FORM, including your order number and our returns team will get back to you within 48 hours.

  • Parts cannot be returned for credit after 30 days.
  • All return shipping fees will be incurred by the customer.
  • Refunds DO NOT include shipping fees.
  • All Returns must be pre-authorized.
  • Returns received without pre-authorization will not be credited.
  • A 25% Restocking Fee will apply to all returns.
  • If you cancel your order before it is shipped, a 3% processing fee will be deducted from your refund for credit card payments.